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Shipping and Returns

FREE Shipping On Orders Over $150*

Next Business Day Dispatch*

Australia Wide Fast, Trackable Shipping*

Change Of Mind Exchanges Welcome*

FAQ

There’s no such thing as a silly question! Here’s a list of our most frequently asked questions.

If your query isn’t here, please feel free to contact us and we’ll get back to you as soon as we can.

Ordering is quick and easy!
Add selected items to your cart, hit ‘Checkout’ and follow the prompts.

At The Bento Buzz all orders over $150 (after any discounts) are shipped for FREE using Australia Post standard post or courier.

Payment methods accepted are Paypal, Credit Card (via Paypal, you do not need a Paypal account) and Afterpay (shop now – pay later!).

Afterpay offers The Bento Buzz customers the ability to pay in four equal, fortnightly payments. All you need is a debit or credit card for instant approval. The credit or debit card you provide will be automatically charged on the due dates of your invoice or log in to the customer portal to repay with an alternative method. Just click the Afterpay option at checkout, create your account and confirm your purchase. Afterpay pay us on your behalf, your order is processed and packed and sent. You pay back Afterpay fortnightly via your chosen automatic debit. No fees and it’s easy!

For more information on Afterpay: www.afterpay.com.au/buy-with-afterpay

For more information on Afterpay T&C: www.afterpay.com.au/terms

At The Bento Buzz all orders over $150 (after any discounts) are shipped for FREE using Australia Post standard post or courier.

We post Australia Wide via courier or Australia Post. Shipping service is dependant on order size and delivery location. Orders sent via courier will require a residential address.

Please ensure all postage details are clear and accurate. Re-delivery due to incorrect postage details or missing information will incur another postage charge by the courier or Australia Post.

Postage rates are calculated based on parcel weight and size.

At The Bento Buzz we pack orders Monday to Thursday. Our shipping days are Tuesday to Friday. We endevour to dispatch orders next business day but during our peak times (Sept-April) this may become within 2-3 business days. We will not post prior to full payment, including postage, being received.

Please allow 14 working days for delivery as Australia Post has recently changed their domestic delivery timeframes. If you have any concerns over the status of your parcel, please contact us. Every satchel parcel sent by us is trackable from lodgement to delivery and we email a shipping confirmation on dispatch. If you have not received a shipping confirmation, please check email spam folders as it may have filtered there.

In the rare circumstance that a parcel is missing, The Bento Buzz will launch an investigation with the delivery service to locate it. Investigation times vary by service and the resolution will depend on the report findings.  If you leave a note on your order asking the courier to leave the parcel in a specific location if not home (Authority To Leave)  then The Bento Buzz cannot be held responsible for loss or theft.

Australia Post provides no provision for us to outline specific delivery instructions with their parcel delivery services.

You are welcome to pick up your order from us in person! Please select the ‘Gold Coast Pick Up’ option in checkout. We do not accept cash on collection, all orders need to be paid in full at checkout.

The Bento Buzz is located in Pacific Pines which is just off the M1 on the northern end of the Gold Coast.

We only process and pack orders between 9am and 2pm Monday to Friday, orders after 2pm Friday will packed the following Monday and you will receive an email when the order is ready for collection. Please ensure your email address is correct on your order so you receive our details quickly. Pick ups are only available Monday to Friday by appointment only.

We do not ship internationally at this stage. Sorry for any inconvienience.

All items are subject to availability. We do our very best to ensure all advertised items are in stock and available for immediate dispatch. Very rarely an item may oversell in times of high demand, in this case we will email you and ask if you would like a suitable substitution (if one is available) or a refund.

A ‘pre-order’ is an item of high demand that is on back order and is in transit to us. Pre-order items have an ‘estimated release date’ which is the date given to us by the distributor for when it will arrive to us. The ‘estimated release date’ is advertised above the ‘Add To Cart’ button on individual product pages and the item will say ‘pre-order’ in the listing title and on the item in checkout and the completed order form. Stock can arrive earlier, or later, that the ‘estimated’ date that is given. Customs and transit delays are unforseen and unpredictable but sometimes do occur.

Orders containing a pre-order item will be held until the pre-order item is in stock, the entire order will then be sent in the next day’s dispatch. If you would like your other items sent earlier we recommend purchasing in two separate transactions.

If you would like an update on your pre-order purchase, please feel free to contact us.

In the unlikely event your item is defective or damaged or incorrect on arrival, please email with clear pictures and description within 48 hours and we will do our best to rectify the situtation. All items are checked and cross checked by two people before packing.

If you change your mind on an unwashed and unused item you are welcome to post it back for an exchange. Once we confirm the item is still in brand new condition, a credit for the item’s value will be emailed to you to purchase an exchange. Items must be in 100% unopened, unwashed, unused condition to be accepted back, if they are received in any other condition the parcel will be returned to you. Postage costs associated with returning and receiving the new item, and the item price difference, are wholly the customers.

We do not refund for change of mind on a received item. We are happy to help you select the perfect item for your needs, please email before ordering.

If you wish to cancel a processing order awaiting packing or an order awaiting a pre-order item to arrive, a 15% administration fee will be charged and that will be deducted from the transaction total refunded to you.

If you believe your item is faulty or requires a warranty claim, please email us with multiple clear pictures, a clear description of the fault and transaction number. We will forward the information to the product distributor for their feedback and will liaise on your behalf. The process time varies depending on distributor and time of year and we will be in touch as soon as we hear the final decision from the distributor. Please understand that we cannot override a distributor’s decision on a warranty claim or question.

Wear and tear is a normal part of any product and common with products made for, and used by, children. Wear and tear is not a fault created during the manufacture process and is not claimable under manufacturers warranty.

All items listed on The Bento Buzz website may have colour and packaging variations. Personal computer monitor settings may vary colour displayed in all stock pics.

The Bento Buzz sells Australia's largest range of leakproof lunch boxes and bento supplies. We have everything you need to create quick, easy and fun meals for your busy little bees!
Email: [email protected]
PO Box 827 Helensvale QLD 4212